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Terms and Conditions

 
Privacy Policy For Bucklebox
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Bucklebox are committed to safeguarding the privacy of all of our customers and employees. On the 25th May 2018 the General Data Protection Regulation, known as GDPR, comes into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Bucklebox Ltd respects the information we hold on you and that we take the security of your information very seriously.
 
Who are we?
We are Bucklebox Ltd. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
 
What personal data do we collect?
When you purchase from us online we request the following information from you via the online application forms on our website:-
  Name
  Address
  Email address
  Telephone number
  Payment information
  IP address


Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:-
  Providing and managing your Account
  Providing and managing your access to our Site
  Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
  Personalising and tailoring our products and/or services for you and notifying you of these via email.
  Communicating with you. This may include responding to emails or calls from you.

We keep your information on file for 5 years unless a request is made to us to delete it. We do this so you can receive newsletter emails.

 
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct if it is inaccurate. Have your data rectified upon request. All customers also have the right to change their details and can do so by emailing us or by advising us in writing .
Have your data removed. Customer have the right to request removal from our database at anytime. Requests must be made by email in writing to us.

 
The Use of Cookies
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit or for repeat visits. They are not harmful and do not contain any information such as your home address, date of birth or credit card details. When you visit our website you will be informed that we use cookies on our website and will see a link to the cookie policy. If you continue to use this site without disabling cookies we will take that as your consent for us to place cookies on your computer. Please remember if you do disable cookies then some parts of our website may not work properly.
 
Credit Card Details
At no time do Bucklebox store or record in any way your credit and debit card numbers for future use.

Bucklebox is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@bucklebox.com.

Our contact details:-
Bucklebox
PO Box 347
Newcastle upon Tyne
NE3 4XW
UK
Email: sales@bucklebox.com
Telephone: 0191 4066 516

Vat number GB 996915448
Company Registration Number 6427783
Registered Address: Kinsey Jones, 4 Lansdowne Terrace, Newcastle Upon Tyne, England, NE3 1HN

Delivery Schedule
Most orders are despached within 1-2 working days. Embossed belts take a day longer due to the dye and waxes drying time.

Complaints
We will acknowledge your complaint within 1 working day, and will try to resolve the problem immediately. You will always be kept informed of the progress of your complaint

Making A Purchase
All major credit cards accepted
Paypal
Amazon Payments (using your Amazon account)
Klarna

Shipping And Handling
All orders are shipped by Royal Mail within the UK & Royal Mail Airmail world wide. Any dates and times quoted for delivery of goods are approximate and we cannot be liable for any delay however caused.

Tax Charges
VAT at the current rate is included in the prices shown.

Returns Policy
We want you to be 100% satisfied with your experience at Bucklebox. If you aren't happy with something you purchased, please return it to the address above.
If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs.
However, if the product is what you ordered we will deduct the carriage charges from your refund.
We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it.
You can cancel your order by email before it is shipped. If you are returning an item, please let us know the reason for the return along with your order number.
All special order items cannot be returned for refunds so please make sure this is what you want before purchasing.
This does not affect your statutory rights as a consumer.
You have 14 days from the date they have received the goods to inform that they wish to return them, and then an additional 14 days from when they have informed you until the goods need to be sent back
From time to time slight colours & details may vary which we are unaware of until the stock arrives, this is beyond our control. Specifications may change without prior notice.

Remittance Terms
We prefer that you pay by online, but you can, if you prefer, pay by telephone: 0191 4066 516

COPYRIGHT NOTICE: Copyright and images are reproduced under agreement with the appropriate manufacturing companies.


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