Terms and Conditions
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:-
Providing and managing your access to our Site
Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products and/or services for you and notifying you of these via email.
Communicating with you. This may include responding to emails or calls from you.
We keep your information on file for 5 years unless a request is made to us to delete it. We do this so you can receive newsletter emails.
Have your data removed. Customer have the right to request removal from our database at anytime. Requests must be made by email in writing to us.
Bucklebox is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Our contact details:-
PO Box 347
Newcastle upon Tyne
Telephone: 0191 4066 516
Vat number GB 996915448
Company Registration Number 6427783
Registered Address: Kinsey Jones, 4 Lansdowne Terrace, Newcastle Upon Tyne, England, NE3 1HN
Most orders are despached within 1-2 working days. Embossed belts take a day longer due to the dye and waxes drying time.
We will acknowledge your complaint within 1 working day, and will try to resolve the problem immediately. You will always be kept informed of the progress of your complaint
Making A Purchase
All major credit cards accepted
Amazon Payments (using your Amazon account)
Shipping And Handling
All orders are shipped by Royal Mail within the UK & Royal Mail Airmail world wide. Any dates and times quoted for delivery of goods are approximate and we cannot be liable for any delay however caused.
VAT at the current rate is included in the prices shown.
We want you to be 100% satisfied with your experience at Bucklebox. If you aren't happy with something you purchased, please return it to the address above.
If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs.
However, if the product is what you ordered we will deduct the carriage charges from your refund.
We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it.
You can cancel your order by email before it is shipped. If you are returning an item, please let us know the reason for the return along with your order number.
All special order items cannot be returned for refunds so please make sure this is what you want before purchasing.
This does not affect your statutory rights as a consumer.
You have 14 days from the date they have received the goods to inform that they wish to return them, and then an additional 14 days from when they have informed you until the goods need to be sent back
From time to time slight colours & details may vary which we are unaware of until the stock arrives, this is beyond our control. Specifications may change without prior notice.
We prefer that you pay by online, but you can, if you prefer, pay by telephone: 0191 4066 516
COPYRIGHT NOTICE: Copyright and images are reproduced under agreement with the appropriate manufacturing companies.