home

TERMS AND CONDITIONS

WE ARE STILL OPEN BUT UNTIL FURTHER NOTICE:
ORDERS PLACED FRIDAY TO SUNDAY WILL BE DISPATCHED ON MONDAY

ORDERS PLACED MONDAY TO TUESDAY WILL BE DIPATCHED WEDNESDAY

ORDERS PLACED WEDNESDAY TO THURSDAY WILL BE DISPATCHED ON FRIDAY

CONTACT DETAILS
Bucklebox
PO Box 347
Newcastle upon Tyne
NE3 4XW
UK

Email: sales@bucklebox.com
Telephone: 0191 4066 516



PURCHASES
There are several ways to pay:
- credit/debit card via either the PayPal/Klarna gateway
- Amazon Payments (using your Amazon account)
- PayPal (using your PayPal account)
- buy now/pay later via Klarna

All major credit/debit cards accepted. At no time does Bucklebox retain credit/debit card details for future use. We prefer that you pay by online, but you can, if you prefer, pay by telephone: 0191 4066 516

From time to time slight colours & details may vary which we are unaware of until the stock arrives, this is beyond our control.

Using the personalised/customised service
We may be unable to process orders that we have reason to believe may include copyrighted or trademarked images logos symbols or marks, indecent or pornographic images, prints, text or symbols or that in our opinion others may find offensive.
By using the personalised/customised service you agree:
Only to send to Us images in which you own the copyright (e.g. you took the photographs or they were taken with your permission with your camera) or images which you are authorised to send to Us. You agree not to send Us any images which may be objectionable. You agree not to infringe the intellectual property rights of any third party. You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this section. 
Further, in these circumstances, We shall be entitled to cancel any pending orders for Products to be made for you and terminate any access permission granted to you by Us forthwith, without notice to you. Any photos you upload to the Service will only be retained by Us as defined in our Privacy Policy and any projects you create on the Service will only be stored whilst you are editing them. You should always back up your photos on your own computer.

SHIPPING
Most orders are dispatched within 1-2 working days. Embossed belts take a day longer due to the dye and waxes drying time.
All orders are shipped by Royal Mail within the UK & Royal Mail Airmail worldwide. Any dates and times quoted for delivery of goods are approximate and we cannot be liable for any delay however caused.


RETURNS POLICY
We want you to be 100% satisfied with your experience at Bucklebox. If you aren't happy with something you purchased, please return it to the address above.

If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs. However, if the product is what you ordered we will deduct the carriage charges from your refund. We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item's postage must be paid by you to return it.You have 14 days from the date they you receive your goods to inform us that you wish to return them, and then an additional 14 days for the goods to be returned to us.

You can cancel your order by email before it is shipped. If you are returning an item, please let us know the reason for the return along with your order number.

All special order items cannot be returned for refunds so please make sure this is what you want before purchasing.

This does not affect your statutory rights as a consumer.


COOKIES
C
ookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit or for repeat visits. They are not harmful and do not contain any information such as your home address, date of birth or credit card details. When you visit our website you will be informed that we use cookies on our website and will see a link to the cookie policy. If you continue to use this site without disabling cookies we will take that as your consent for us to place cookies on your computer. Please remember if you do disable cookies then some parts of our website may not work properly.


COMPLAINTS
We will acknowledge your complaint within 1 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint. Bucklebox is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at sales@bucklebox.com.​​​​​​


PRIVACY POLICY
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Bucklebox are committed to safeguarding the privacy of all of our customers and employees. On the 25th May 2018 the General Data Protection Regulation, known as GDPR, came into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Bucklebox Ltd respects the information we hold on you and that we take the security of your information very seriously

Who are we?
We are Bucklebox Ltd. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?
When you purchase from us online we request the following information from you via the online application forms on our website:-
Name
Address
Email address
Telephone number
Payment information
IP address

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

Your personal data may be used for one of the following purposes:-
Providing and managing your Account
Providing and managing your access to our Site
Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products and/or services for you and notifying you of these via email.
Communicating with you.
This may include responding to emails or calls from you.

We keep your information on file for 5 years unless a request is made to us to delete it. We do this so you can receive newsletter emails.

Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it or have it deleted – this should be done via email or in writing.

Bucklebox does not disclose any customer information to third parties. Only information collected during the placement of an order is held by us and is solely to enable us to fulfil that order, and is collected by ourselves only, not third parties. We do not use that information to send out marketing material.

You do not need cookies enabled to buy from our online shop.

If you receive a newsletter it will only be because you previously requested to be on our list either by ticking the relevant box at the checkout our by entering your email address at the foot our home page. We never send newsletters without your consent and you can always unsubscribe from within the newsletter.


COPYRIGHT NOTICE: Copyright and images are reproduced under agreement with the appropriate manufacturing companies.

amazon payments

Secure Shopping

 
After you click 'join' you will receive an email with a link to complete your newsletter registration